Skip Global Navigation to Main Content
Skip Breadcrumb Navigation
Emergency - Contact the Embassy

If you are an American citizen with an after-hours emergency, please call our after-hours hotline at: (7) (495) 728-5000.  This number is NOT for visa inquiries.

American Citizens with an emergency during regular office hours (M-F 9am-6pm, excluding Russian and U.S. holidays) are welcome to visit the ACS Unit at the U.S Embassy, 21 Novinsky Blvd., Moscow. Our office telephone is (7) (495) 728-5577.  This number is NOT for visa inquiries.

For Non-Emergency Issues, please make an appointment.

Contact Your Nearest U.S. Mission Post

For non-emergency issues, please see our contacts page for addresses, maps and office hours.

American Citizens should call the Embassy or nearest Consulate General as soon as practical in the event of an arrest, death, hospitalization, or other emergency involving a U.S. citizen. In an emergency, Embassy or Consulate General personnel can assist in speaking with medical personnel, police, or other officials on behalf of the U.S. citizen and his or her family. Please see our information on Arrests and Legal Disputes.

Victims of crime should contact the Embassy or the nearest Consulate General as soon as possible. In many cases involving stolen credit cards, thieves use them immediately. Victims of credit card or ATM card theft should report the theft to the credit card company or bank without delay.

In cases in which a U.S. citizen requires emergency financial assistance, please see our information on Banking Services.

Emergency Contact Information in Russia:

U.S. Embassy Moscow

These numbers are NOT for visa inquiries.

Tel: (7) (495) 728-5577 - 9:00 am to 6:00 pm, weekdays
Tel: (7) (495) 728-5000 - after 6:00 pm, weekends and holidays

U.S. Consulate General St. Petersburg
Tel: (+7) (812) 331-2600

U.S. Consulate General Vladivostok
Tel: (+7) (4232) 30-00-70

U.S. Consulate General Yekaterinburg
Tel: (+7) (3432) 793-001

Emergency Contact Information in the United States:

U.S. Department of State

Office of Overseas Citizens Services:
Telephone: (1) (888) 407-4747
(1) (202) 501-4444 (from overseas)

For detailed information on overseas emergencies, please see the Department of State's webpage on Emergencies and Crises. Please also see the Department of State's pamphlet Safety Tips for Going Abroad.


What Kind of Emergency?


Important Information

Please be advised that American Citizen Services will be closed for public services on Friday, 25th of March.


Citizen Services