Skip Global Navigation to Main Content
Skip Breadcrumb Navigation
Office Locations
a street map

Map: How to get to American Citizen Services at 21 Novinskiy Bulvar

Consular Posts in Russia

The Embassy and all our Consulates are closed on both U.S. and Russian Holidays.

Click one of the post names below to learn its business hours, how to contact the post after business hours, and how to make an appointment for services.




ACS, U.S. Embassy Moscow

American Citizen Services
21 Novinskiy Bulvar
123242 Moscow, Russia

Tel: +7 (495) 728-5577
Fax: +7 (495) 728-5084

These numbers are NOT for visa inquiries.

Moscow is 8 hours ahead of Washington.


The nearest metro station is "Barrikadnaya" (1) or "Krasnopresnenskaya" (2). You have to walk towards "Sadovoye Koltso" highway (3) and turn to the right. The Embassy building (5) is next to the Shalyapin museum (4) (see map above).

Please enter through the archway and look for the red sign indicating "U.S. Citizens".



If you are an American citizen, or you are calling about an American citizen in an after-hours emergency, please call +7 (495) 728-5000. Ask to speak with the Embassy Duty Officer.

All services are provided by appointment only

Operation Hours


9:00 am - 11:30 am and 2:00 pm (notarial services only), by appointment only.


9:00 am - 11:30 am, 2:00- 3:00 pm (CRBA applications only) and 2:00 pm (notarial services only), by appointment only.


9:00 am - 11:30 am and 2:00 pm (notarial services only), by appointment only.


9:00 am - 11:30 am, 2:00- 3:00 pm (CRBA applications only) and 2:00 pm (notarial services only), by appointment only.


Emergency appointments only.

Please make an appointment online (Except for emergencies only)

Federal Benefits
Please call +7 (495) 728-5577 to schedule your appointment.



ACS, U.S. Consulate General Saint Petersburg

For emergency assistance after hours, American citizens may call +7 (812) 331-2600 to speak to the duty officer. You may also contact the Bureau of Consular Affairs of the U.S. Department of State for assistance at 888-407-4747 (U.S. toll free number) or at 317-472-2328 (from overseas).

American Citizens with an emergency during regular office hours (Monday-Friday: 9am-5:30pm, excluding Russian and U.S. holidays) are welcome to telephone the American Citizen Services Unit at +7 (812) 331-2600.

Location and Contact Information

U.S. Consulate General
American Citizen Services
15 Furshtatskaya St.
St. Petersburg
191028, Russia

Fax: +7 (812) 331-2646
Emergency telephone (24 hours): +7 (812) 331-2600

Non-Emergency Telephone Inquiries

Tel.: +7 (812) 331-2600
Monday, Tuesday, Thursday, and Friday: 9:30am-12:30pm
Wednesday: 3pm-5pm

Working Hours

Non-emergency services by appointment. To schedule an appointment, please, click here.

The American Citizen Services Section is closed on Russian and American holidays.

Saint Petersburg is 8 hours ahead of Washington.


ACS, Consulate General Yekaterinburg

Hours of Operation

Emergency Issues:
Monday – Friday 8:30 am - 5:30 pm, excluding Russian and U.S. Holidays. For more information, please, click here.

Non-Emergency Issues (by appointment only):
Wednesday Open 2:00 pm - 4:00 pm
Friday Open 9:00 am - 12:00 pm, 2:00 pm - 4:00 pm, excluding Russian and U.S. Holidays.
Appointments may be made by calling the ACS Unit at +7 (343) 379-3001.

U.S. Consulate General
American Citizen Services
15a Gogol St.
Yekaterinburg, 620151

Tel.: +7 (343) 379-3001
Fax: +7 (343) 379-3001, ext. 145

Yekaterinburg is 10 hours ahead of Washington.


 ACS, Consulate General Vladivostok

American Citizen Services Public Hours

Monday-Thursday 14:00-16:30, Friday 10:00-12:00. The U.S. Consulate is closed on all Russian and American holidays.

Email the Consular Section at

Telephone: 7- (4232) 30 00 70, fax 7-(4232) 30 00 91

Appointment System for American Citizen Services

The U.S. Consulate General in Vladivostok has introduced an Appointment System for all services, including passport renewals (and passport extra pages), birth registrations, notarial services, adoption pre-processing interview and general inquiries. Please make your appointment before you visit the Consular section. Appointments may be made at any time via the link below. Appointments are available Monday through Thursday from 14:00 to 16:30, Friday from 10:00 to 12:00. For details, or to make an appointment, please, follow the link Make Appointment.


The Consular Agency in Yuzhno-Sakhalinsk

Since March 2006, a U.S. Consular Agency has been operating in the city of Yuzhno-Sakhalinsk on Sakhalin Island. The consular agent is supervised by the Consulate General in Vladivostok. Applications for passports and Consular Reports of Birth Abroad accepted by the consular agent are forwarded to the Consulate General for adjudication and document printing.

The Consular agent also provides immediate assistance for Americans in distress on Sakhalin Island and supplements the efforts of the Consulate General to provide help in these cases.

Contact Information and Hours of Operation

The US Consular Agency is located at
Lada Hotel Suite 203
154 Komsomolskaya Street
Yuzhno-Sakhalinsk, Russia

Telephone: (4242) 42-49-17
Cell Phone: +7 914-704-0867

Hours: The Consular Agency is open Tuesday through Friday 9:00 a.m. to 1:00 p.m.


For after-hours emergencies, please call the Vladivostok Consulate Duty phone: 4232-71-00-67.

What Consular Agents Can Do for U.S. Citizens

  • Notarize documents
  • Visit Americans in prison or in the hospital
  • Accept passport applications
  • Accept Consular Report of Birth applications
  • Conduct welfare/whereabouts checks for missing citizens
  • Assist U.S. citizen victims of common disasters or other crisis
  • Facilitate arrangements for the disposition of remains of deceased United States citizens

What Consular Agents Cannot Do for U.S. Citizens

  • Authenticate documents
  • Issue passports
  • Issue Consular Reports of Birth
  • Accept formal renunciation of U.S. citizenship
  • Sign seamen on or off a ship
  • Act as an agent or attorney on behalf of a U.S. citizen in a private legal dispute abroad, but may make inquiries about the dispute
  • Accept visa applications