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Emergency Services

American Citizens should call the Embassy or nearest Consulate General as soon as practical in the event of an arrest, death, hospitalization, or other emergency involving a U.S. citizen. In an emergency, Embassy or Consulate General personnel can assist in speaking with medical personnel, police, or other officials on behalf of the U.S. citizen and his or her family. Please see our information on Arrests and Legal Disputes.

Victims of crime should contact the Embassy or the nearest Consulate General as soon as possible. In many cases involving stolen credit cards, thieves use them immediately.  Victims of credit card or ATM card theft should report the theft to the credit card company or bank without delay.

In cases in which a U.S. citizen requires emergency financial assistance, please see our information on Banking Services.

Emergency Contact Information in Russia:

U.S. Embassy Moscow
Tel: (7) (495) 728-5577 - 9:00 am to 6:00 pm, weekdays
Tel: (7) (495) 728-5000 - after 6:00 pm, weekends and holidays

U.S. Consulate General St. Petersburg
Tel: (+7) (812) 331-2600

U.S. Consulate General Vladivostok
Tel: (+7) (4232) 30-00-70

U.S. Consulate General Yekaterinburg
Tel: (+7) (3432) 793-001

Emergency Contact Information in the United States:

U.S. Department of State

Office of Overseas Citizens Services:
Telephone: (1) (888) 407-4747
(1) (202) 501-4444 (from overseas)

For detailed information on overseas emergencies, please see the Department of State's webpage on Emergencies and Crises. Please also see the Department of State's pamphlet A Safe Trip Abroad.